Exceptional Education at the Heart of the Community

Exceptional Education at the Heart of the Community

Complaints Procedures

There are a range of reasons why you may wish to contact someone at the academy, we thought it would be useful to list the best person to contact in each instance.

General queries, for example regarding school trips, reporting absence - Office Staff  E:

Safeguarding concerns-Mrs V Richmond & Miss T Pearmain

Home, community and family issues - Miss T Pearmain

Premises - Mr Moss E:

Attendance - Mr H Kinslow E: 

Special Educational Needs - Miss L Husbands E:

For any questions or concerns regarding your child, their behaviour, wellbeing or learning, in the first instance you should talk to the class teacher. If you need further assistance, the next person you would need to speak to is the Phase Leader:

EYFS, Year 1 & 2 : Miss L Wright

Year 3 & 4: Mrs S Gardiner

Year 5 & 6: Mrs Cadruvi

If you wish to make a complaint about a member of staff, this needs to go directly to Mrs Richmond in writing. If you are not satisfied with how a complaint has been handled by the academy you need to put your complaint in writing to the Regional Director, Mr Browne, but please ensure that you have gone through the process above, as any complaints that have not already been referred to academy staff will be directed back to Mrs Richmond before Mr Browne will be able to deal with them.

To contact Mrs Richmond, email

Please try to avoid discussing your concerns with other members of staff, including teaching assistants, as, with the best will in the world, in a busy establishment some messages do not get passed on and the person you are speaking to may not be able to provide you with the information you require.

It is always better to make an appointment to speak to a member of staff, rather than catching them at the beginning or end of the day, as they will then be able to give you the time and attention you require.